The Unified Communications provisioning and management solutions market is fast-growing but also fiercely competitive. Total Cost of Operations is a major factor in purchasing decisions. For businesses and service providers considering a UC provisioning and management solution, the choices can be overwhelming – and TCO analysis can be intimidating.
To help the decision-makers, Nemertes has released its annual UCC Research Study with a dedicated section on Unified Communications administration management tools. This matrix asks IT professionals to rate UC&C solutions in terms of cost as well as user sentiment components like service/support, technology features, innovation and digital transformation.
"We have consistently found the use of specialty management tools reduces UCC operational costs. We interviewed or surveyed 653 IT leaders to gather real-world data on how they rate their UCC management providers, as well as how that decision affects UCC operational costs. The matrix plots UCC administration management providers by their average customer ratings and annual UCC operational costs. According to the research, conducted independently without vendor sponsorship, Kurmi Software has the highest customer ratings and the lowest overall UCC operational cost.".
In this report, we focus on UCC administration management tools. Specifically, we evaluate the operational cost savings and other benefits associated with the tools. In addition, we show the Nemertes Business Value Matrix for UCC administration management.
The matrix plots UC administration management providers, based on their average customer ratings and UCC operational costs. According to the matrix, Kurmi Software has the lowest overall UCC operational cost and the highest overall customer ratings.
Independent UC analyst firm, Nemertes Research, confirms that, Kurmi Software has the lowest overall UCC operational cost and the highest overall customer ratings.