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title: The True Cost of Unified Communications and Collaboration
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WHITEPAPER

# UC Management Impact Report: The True Cost of Unified Communications and Collaboration

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## The shift to hybrid work and the integration of Unified Communications with collaboration apps have positioned UC as a key driver of productivity.

#### Key Findings

- 90% of UCC managers value the time spent on managing MACDs at $100K–$500K annually, and 50% of their weekly time is dedicated to these tasks.
- 84% of UCC managers agree that automating MACDs is critical for handling increased workload.
- 75% of organizations have mostly automated MACDs, but only 5% have fully automated their processes, with 76% reporting errors in one-third or more of MACD instances.

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As the most customizable and advanced UC management tool, Kurmi streamlines day-to-day administration, including MACDs (moves, adds, changes, deletes)—cutting costs, saving time, and boosting IT productivity. No other solution matches Kurmi's features, scalability, or robustness.

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