WHITEPAPER

UC Management Impact Report: The True Cost of Unified Communications and Collaboration

The shift to hybrid work and the integration of Unified Communications with collaboration apps have positioned UC as a key driver of productivity.

Key Findings

90% of UCC managers value the time spent on managing MACDs at $100K–$500K annually, and 50% of their weekly time is dedicated to these tasks.
84% of UCC managers agree that automating MACDs is critical for handling increased workload.
75% of organizations have mostly automated MACDs, but only 5% have fully automated their processes, with 76% reporting errors in one-third or more of MACD instances.

Hi, we're Kurmi.

Kurmi is the leading UC management platform, automating workflows across UC and ITSM ecosystems. IT admins can manage all UC platforms from a single interface, ensuring data quality and security without juggling multiple portals.

As the most customizable and advanced UC management tool, Kurmi streamlines day-to-day administration, including MACDs (moves, adds, changes, deletes)—cutting costs, saving time, and boosting IT productivity. No other solution matches Kurmi's features, scalability, or robustness.