Kurmi provides a single point of integration between ServiceNow and 20+ UC systems (Cisco CUCM / Unity / IM&P / Webex Teams / UCCX, Skype for Business, Avaya, Genesys). We are committed to supporting the last versions of these vendors’ APIs over time.
No more human middleware: new employee provisioning or any unified communications related MACD are requested from ServiceNow and then fully automated via Kurmi.
Automatically declare in ServiceNow relevant objects of your infrastructure (device types, dial number range, users profiles by site or department…).
Need to integrate ServiceNow with each component of your Unified Communications (call manager, instant messaging & presence, voice mail, conferencing servers).
A mix of AXL / REST / SOAP APIs + XML files + SQL to integrate with, implying a costly integration process and support over time.
ServiceNow integration requires a highly skilled engineering team with in depth expertise in both Telecom/UC infrastructure and ServiceNow.
All the complex workflows required for UC provisioning are fully automated via Kurmi, no more need for human middleware.
Easily delegates these service requests to administrators and end-users with no telecom expertise.
More complex changes can be performed directly from Kurmi UI by your telecom & collaboration administrators.
ServiceNow admin or end-user requests a service from the catalog (user provisioning, reset PIN, …)
ServiceNow automatically requests order using Kurmi Software northbound API (SOAP on HTTPS)
Kurmi executes the requested order and changes are pushed to the systems through built-in connectors
Kurmi updates service request status and information (ex: line number in the case of user provisioning) in ServiceNow