ServiceNow integration
From Kurmi single API, integrate ServiceNow
with more than 20 Unified Communications and Contact Center systems.
Single Point of Integration
Kurmi provides a single point of integration between ServiceNow and 20+ UC systems (Cisco CUCM / Unity / IM&P / Webex Teams / Webex Meetings / UCCX, Microsoft 365 / Teams, Avaya, Genesys). We are committed to supporting the last versions of these vendors’ APIs over time.
Zero-Touch Provisioning
No more human middleware: new employee provisioning or any unified communications related MACD are requested from ServiceNow and then fully automated via Kurmi.
Inventory Synchronisation
Automatically declare in ServiceNow relevant objects of your infrastructure (device types, dial number range, users profiles by site or department…).
A Complex Integration Process
Without a first in class integration platform complementing your collaboration suite,
the integration can be painful and costly.
Integration with each components
Need to integrate ServiceNow with each component of your Unified Communications (call manager, instant messaging & presence, voice mail, conferencing servers).
Complex APIs
A mix of AXL / REST / SOAP APIs + XML files + SQL to integrate with, implying a costly integration process and support over time.
Highly skilled engineers
ServiceNow integration requires a highly skilled engineering team with in depth expertise in both Telecom/UC infrastructure and ServiceNow.
UC Service Requests Operations Simplified
Full Automation
All the complex workflows required for UC provisioning are fully automated via Kurmi, no more need for human middleware.
Easy Delegation
Easily delegates these service requests to administrators and end-users with no telecom expertise.
Achieve more complex changes
More complex changes can be performed directly from Kurmi UI by your telecom & collaboration administrators.
Example of Employee Onboarding Workflow
First Step
ServiceNow admin or end-user requests a service from the catalog (user provisioning, reset PIN, …)
Second Step
ServiceNow automatically requests order using Kurmi Software northbound API (SOAP on HTTPS)
Third Step
Kurmi executes the requested order and changes are pushed to the systems through built-in connectors
Fourth Step
Kurmi updates service request status and information (ex: line number in the case of user provisioning) in ServiceNow
