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METRIGY ISSUE PAPER
Managing UC in the Age of
Cloud, Hybrid, and Multi-Vendor Deployments
Achieving efficiency and operational cost reduction via a proactive management strategy

Metrigy_IssuePaper_20230907_HybridUCManagement (1) (002).pdf
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Businesses today face a complex decision: How to optimize Unified Communications & Collaboration (UC&C) to minimize operational costs and maximize employee productivity. And, it's not just about choosing between cloud and on-premises solutions or supporting office versus remote workers. The real challenge lies in creating an enterprise collaboration ecosystem that empowers a diverse workforce, combining various UC&C platforms while keeping operational complexity in check.

In this Metrigy report, Irwin Lazar, President and Principal Analyst, explores the intricacies of managing UC in a hybrid world and the key benefits of proactive management, shedding light on the strategic insights that can help your business thrive in this dynamic landscape.

The Hybrid Reality

A Hybrid UC&C landscape is the norm. The majority of businesses operate in a hybrid UC&C environment, blending on-premises and cloud solutions. This hybrid approach allows flexibility and optimization of technology choices to suit varying needs. But, it also creates a web of systems to manage, complicating IT team's operations and workflows.

Challenges in Managing Hybrid Solutions

    • Operational Costs: Hybrid UC solutions pose challenges due to operational costs, necessitating efficient management strategies.
    • Visibility and Integration: Integrating multiple platforms leads to a lack of visibility and consistency, making centralized management crucial.
    • Security and Compliance: Ensuring consistent security and compliance settings across diverse systems remains a major concern.

Key Takeaways from the Report

  • A centralized UC management platform streamlines provisioning, automates configurations, enables self-service, and integrates seamlessly with HR and IT systems.
  • Companies leveraging specialized UC management tools see significant cost reductions, including a 36.9% reduction in operational management costs and a 46.4% reduction in initial user provisioning time.
  • Choosing the right UC management tool matters. Prioritize one that supports current and future UC&C platforms, ensuring seamless integration and flexibility in provisioning.

Download Your Copy Today

Ready to learn more? Download your free copy of our exclusive Metrigy report and start applying the insights to your UC management strategy today.

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Meet Kurmi

Kurmi Software Suite is the leading provisioning solution that automates UC workflows and processes across your entire UC and ITSM ecosystem. It allows IT administrators to manage all UC solutions through a single user interface, ensuring data quality and security without the need to learn and operate multiple admin portals for these platforms.

Kurmi is the most customizable, technically advanced tool on the market today. It reduces time-consuming, manual aspect of common and repetitive tasks like MACDs  (moves, adds, changes, and deletes)—saving time and reducing costs—while increasing IT staff productivity and job satisfaction.

No other company compares when it comes to features and capabilities for managing UC platforms. And Kurmi is both robust and scalable . . . it’s been tested for up to 1 million users.

Talk to an expert today to find out how Kurmi can solve your UC administration dilemmas: contactus@kurmi-software.com.

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