Kurmi helps you drive profitability and increase customer satisfaction by allowing you to:
Design your own UCaaS offers in seconds
Kurmi enables Cisco HCS services providers to build on top of industry standards and Cisco recommendations to implement their best practices and to industrialize their deployment processes. You can integrate pre-planned deployment scenarios and engineering rules into the automation of the customer on-boarding/provisioning, simplify release management, increase productivity, and accelerate the billing of your new customers.
Kurmi allows you dig into your Cisco HCS infrastructure capabilities to design the service bundles for your offering. You can mix and match feature sets, call permissions, device types and number of lines… You can be as creative as you want to differentiate from your competitors!
Kurmi comes with built-in connectors with the full Cisco Unified Communications suite (CUCM, Unity Connection, CUP, Spark Hybrid) and contact center (Cisco UCCX/PCCE) applications. You can easily adapt your services packages to answer to market requests.
With Kurmi, you manage your Cisco HCS offering based on your target customers’ needs (SMBs, large accounts, vertical markets) and not on technical requirements.
Kurmi lets service provider automates all operations of moves, adds, changes and deletes (MACD). You can set-up standardized and repeatable processes, create system templates, access ranging numbers in real time, integrate Kurmi with your IT system (Active Directory, ITSM, ITOM) to achieve “zero touch provisioning”. By automating your operations, you save time and money while reducing the risk of human error.
By providing advanced multi-level delegation features, role-based management and user-friendly interfaces, Kurmi lets you delegate day-to-day management to your customers’ administrators or end-users, and autonomously manage users provisioning and MACD. Customers’ administrators can have a single view of their infrastructure, ressources and users.
Our selfcare “white label” portal enable your customers’ end-users to manage basic operations such as password resets, call-forwarding management or services activation.
Dedicated database for each customer with the ability to host *
data-bases in different countries
Dedicated queue for each of your HCS customers so you never
face bottlenecks on your infrastructure
API & SDK to integrate management in your Information System,
architecture and processes
proprietary programming languages