ServiceNow's AI agents can orchestrate unified communications workflows, but they can't execute provisioning or lifecycle changes — that's where Flow comes in.
In this technical session, we walk through how to build ServiceNow agents connected to Flow, turning plain-language requests into real UC actions.
Flow + ServiceNow: the execution layer your AI agents are missing.
ServiceNow can orchestrate employee lifecycle management workflows, but it stops short of executing anything in UC systems. Assigning Teams Phone licenses, configuring Cisco extensions, or provisioning Zoom numbers? That's where Flow comes in.
Pairing ServiceNow with Flow closes the automation gap — resulting in a UC provisioning workflow that runs end-to-end without a human touching three different admin portals.
In this webinar, we build a working ServiceNow agent live and connect it to Flow, so you can see exactly how a natural-language request turns into a provisioned user, an updated license, or a closed ticket.
See how agent orchestration becomes real UC automation.
On this webinar:
The Integration Architecture — how Flow acts as the execution layer for ServiceNow agents, bridging orchestration and actual platform changes
Step-by-Step Agent Configuration — a live walkthrough building a working agent in ServiceNow connected to Flow APIs
Real UC Automation Scenarios — the agent handling provisioning, license updates, phone configuration, and service troubleshooting
Deployment & Scaling — how to roll this out, whether you're already running Flow or evaluating it for the first time
Kurmi Flow is the leading UC management platform, automating workflows across UC and ITSM ecosystems. IT admins can manage all UC platforms from a single interface, ensuring data quality and security without juggling multiple portals.
As the most customizable and advanced UC management tool, Flow streamlines day-to-day administration, including MACDs (moves, adds, changes, deletes)—cutting costs, saving time, and boosting IT productivity. No other solution matches Flow's features, scalability, or robustness.
Ready to streamline your UC operations?
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Learn more about the power of Kurmi Flow + ServiceNow.
Solution Sheet
A look into the Flow + ServiceNow integration and common use cases.
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